Student Support & Contact Information
At Tribune Training Academy, we believe that student success is rooted in ongoing support. Whether you're just starting your journey, midway through your training, or preparing for licensure and employment — we are here to help you every step of the way.
| Category | Example Scenarios | How to Reach Us |
|---|---|---|
| Registration & Scheduling | Need help signing up? Want to switch to a weekend class? Didn’t receive your confirmation email? | 📧 [email protected] 📞 (718) 790-2664 |
| Course Content Support | Confused about the material? Want to know what to study for an exam? Need extra resources? | Speak directly with your instructor in class or email: 📧 [email protected] |
| Refunds & Payment | Requesting a refund? Want to confirm your financing status? Lost your payment receipt? | 📧 [email protected] |
| Complaints & Escalations | Issues with instructor professionalism, facilities, or service quality? | Email: 📧 [email protected] Or request to speak to a manager on-site. |
| Technical or Access Issues | Can’t access your student portal or course files? Having trouble downloading certificates? | 📞 (718) 790-2664 Visit us in person for immediate support |
⏰ Support Availability
Our support team is available Monday through Saturday from 9:00 AM to 6:00 PM. You can expect a response within 24 hours on business days for all email inquiries.
📍 In-Person Assistance
Tribune Training Academy
40-38 75th Street, Elmhurst, NY 11373
📞 (718) 790-2664
📧 [email protected]
🛠️ Escalation Policy
If your concern has not been resolved through normal channels, you can escalate the matter by emailing [email protected] with the subject line: "URGENT ESCALATION". One of our senior staff will respond to you directly.
💬 Need Help Now?
For urgent matters, we recommend calling us at (718) 790-2664 during business hours. If lines are busy, please leave a voicemail — we will return your call as soon as possible.