Cancellation, Refund, Registration & Attendance Policy

1. General Policy

1.1 Course Cancellation by Tribune

If Tribune Training Academy cancels a course, students will receive a full refund of all course fees paid.

1.2 Student-Initiated Cancellation

1. More than 14 days before course: Full refund minus $50 administrative fee.
2. Within 14 days of the course start date: Non-refundable.
3. No-shows or once course has started: Non-refundable.

1.3 Administrative Processing

No refunds will be issued once the student’s application, course account, or enrollment paperwork has been initiated—regardless of class attendance.

2. Packaged Security Guard Programs

Packaged programs (e.g., Pre-Assignment + OJT + Annual) are considered bundled purchases. DCJS refund rules for individual courses do not apply.

2.1 Refund Eligibility

1. Requests must be made at least 14 calendar days prior to the scheduled start date.
2. No refunds will be issued once paperwork or student accounts have been processed.

2.2 Rescheduling

1. Rescheduling does not reset refund eligibility.
2. No refund will be granted after a course is rescheduled.
3. Rescheduling fees may be refunded if requested 14+ days before the rescheduled date.

2.3 Once Class Begins

No refunds will be issued once the first session of a bundled program has started.

3. Registration & Rescheduling Policy

1. No rescheduling after registration. Once you register for a class, the date is fixed.
2. If you cannot attend your scheduled date, you must register and pay again for a future session.

This update supersedes any prior rescheduling language on this page.

4. Online Courses

Online course fees are non-refundable once materials have been accessed, downloaded, or activated.

4.1 Live Instructor-lead Courses

Live virtual classes (ex. zoom/google meets) are treated as in-person sessions with mandatory attendance and identity verification requirements.

1. Students must join from a quiet, private environment with their camera turned on for the entire duration.
2. Students must display their full legal name as shown on their ID; failure to do so may result in non-admittance or DNC status.
3. Audio participation is required for attendance verification and interactive components.
4. Recording, rebroadcasting, or screen-capturing any portion of a live Zoom course is strictly prohibited.
5. Instructors reserve the right to remove students for disruptive behavior, multitasking, or policy violations without refund.

4.2 Self‑Paced Online Courses

Self‑paced modules are accessible 24/7 via Tribune’s online learning portal and are subject to specific time limits and completion policies.

1. Access is granted for 30 calendar days from activation. Extensions are available only with written approval and additional fees.
2. All lessons, quizzes, and final exams must be completed within the access period for credit to be granted.
3. Sharing login credentials, course materials, or exam content is prohibited and may lead to immediate account termination without refund.
4. Students must achieve a passing grade on all required assessments to receive completion credit or certificate submission to DCJS.
5. Refunds are not available once login credentials have been issued or materials accessed, even if the course is not completed.

4.3 General Online Conduct

All online students must adhere to Tribune’s professional conduct standards, ensuring respectful participation and academic integrity. Violations—including cheating, disruptive conduct, or misuse of course materials—may result in removal, forfeiture of fees, and reporting to relevant authorities.

5. Emergency Situations

Refund or rescheduling requests due to emergencies may be reviewed case-by-case. Supporting documentation is required.

5.1 Force Majeure

Tribune Training Academy reserves the right to modify class schedules, training locations, or formats due to weather, instructor illness, safety issues, or other circumstances beyond our control. In such cases, reasonable accommodations will be offered, but refunds are not guaranteed.

6. DCJS Course Refunds

Effective Date: October 1, 2017

6.1 8-Hour Pre-Assignment

1. 0% retained if withdrawn before instruction begins
2. 100% retained once the session begins

6.2 16-Hour On-the-Job Training

1. 0% retained if withdrawn before instruction begins
2. 50% retained after the first 8-hour session
3. 100% retained once the second session begins

6.3 8-Hour Annual In-Service

1. 0% retained if withdrawn before instruction begins
2. 100% retained once the session begins

Note: DCJS rules apply only to individually purchased courses—not bundled programs.

7. Contact & Refund Requests

To request a refund or ask a question, include your full name, course title, and enrollment date. Contact us at:

8. Disputed Charges & Legal Notice

Students are strongly encouraged to contact Tribune Training Academy directly to resolve any billing, service, or refund concerns before initiating a dispute with a bank or card provider. Most issues can be resolved quickly through direct communication.

If a student files a payment dispute or chargeback after receiving course access, certification, attendance, fingerprint documentation, registration assistance, or any verifiable service, the action may be considered improper and subject to formal dispute response procedures.

Tribune Training Academy reserves the right to:

1. Submit documentation to the payment processor or institution demonstrating service delivery, enrollment records, attendance, certificates issued, or correspondence;
2. Suspend or revoke issued certificates or credentials pending resolution of the disputed amount;
3. Restrict or deny future enrollment or course access by the individual involved;
4. Recover disputed funds, fees, and costs associated with the chargeback through legal means or third-party collections where allowed by law.

Fraudulent or meritless chargebacks after receipt of services may constitute a breach of contract or misrepresentation and may be subject to further action.

9. Student Registration & Attendance Policy

9.1 No Rescheduling After Registration

Once you register for a class, you cannot reschedule to a different date. If you are unable to attend your class, you will need to register and pay again to join a future session.

9.2 Missed Classes

1. Single-Day Courses: If you miss a one-day course, you must pay the full course fee to retake it.
2. Multi-Day Courses (e.g., 16-Hour OJT):
   1. Missed both days → Pay full course price again.
   2. Missed one day → Pay 50% of the course price for the missed portion (e.g., $160 course → $80 for one missed day).

9.3 Students Enrolled in Packages

If you registered for a training package (e.g., Security Guard Licensing Package), you are responsible for each course included. If you miss any course within your package, you must pay the listed price for that course to complete it (e.g., missed Pre-Assignment $95 → pay $95).

9.4 Continuing & Making Up Missed Days

1. If you miss Day 1 of a multi-day course, you may still attend Day 2 of your current session.
2. You must make up the missed day at the next available session and pay 50% of the course price for the missed portion.
3. All make-ups depend on seat availability. Please contact the office to schedule your make-up date in advance.

9.5 Attendance & Course Completion

1. You must sign the attendance sheet each day you attend.
2. If you attend one day but miss another, your name will be marked “DNC” (Did Not Complete) for that session.
3. When you make up the missed day, you will sign the attendance sheet for that date. Once both days are completed, your record will be submitted to DCJS to confirm course completion.

9.6 Example

You attend Day 1 of the 16-Hour OJT on October 3 but miss Day 2 on October 4. You’ll be marked “DNC” for that session. You can attend Day 2 of the next available OJT class and pay 50% of the course price to complete your training. After completing both days, your record will be submitted to DCJS.

9.7 Student Responsibility

It is the student’s responsibility to verify class dates, times, and requirements before attending. Failure to attend, late arrival, or lack of communication does not exempt the student from applicable fees or policies.

9.8 Attendance Verification & Documentation

Tribune maintains official attendance sheets, instructor records, and regulatory submission logs as the final authority on attendance and completion. In any dispute, Tribune’s documented records constitute conclusive proof of attendance and completion status.

9.9 Payments & Enrollment

All payments are non-transferable and apply only to the individual student and the specific class date registered. Payments, credits, or seats may not be reassigned, shared, or deferred unless expressly approved in writing by Tribune administration.

9.10 Limitation of Liability

Tribune Training Academy is not responsible for loss of income, employment opportunity, or certification delay resulting from a student’s failure to attend, complete, or comply with regulatory training requirements. The Academy’s sole obligation is to provide the registered course instruction in accordance with DCJS standards.

Reminders: Arrive on time; seats are limited; payments are non-refundable and non-transferable; make-up days should be completed within 90 days of the original class date unless otherwise approved by administration.