Cancellation, Refund, Registration & Attendance Policy

1. General Policy

Updated October 21, 2026. Mandatory law and course-specific regulatory requirements control conflicting general terms. Section 6 applies to individual and packaged DCJS courses.

1.1 Cancellation by Tribune

If Tribune cancels a course, all fees paid for that cancelled course are refunded. A replacement date or credit is optional and requires the student's agreement.

1.2 Non-DCJS Courses: 14-Day Policy

Cancellation more than 14 calendar days before the scheduled start is eligible for a refund, less only actual nonrefundable card-processing costs where permitted by law and clearly disclosed before payment. Cancellation 14 calendar days or less before the start, a no-show, or withdrawal after instruction begins is not ordinarily refundable, except where law requires a refund or Tribune cancels the course.

1.3 Processing Costs and Paperwork

Any eligible deduction is limited to the processing cost actually charged to Tribune and not returned by its processor. Deductions are itemized; no estimated amount, markup, or separate $50 administrative fee is imposed under this policy. No deduction applies where a full refund is required, including a DCJS-required refund or cancellation by Tribune. Opening an account or processing paperwork does not create a separate blanket exception.

A policy signed after payment is recorded at its actual acceptance time. It does not retroactively establish disclosure before payment, remove an existing refund entitlement, or waive statutory rights.

2. Packaged Security Guard Programs

Security guard training is offered through Tribune Security Training Inc., a DCJS-approved training school. Tribune Training Academy handles registration, operations, and payments. Tribune Security Training Inc. handles certificates and regulatory compliance for security guard training.

A package does not exempt a DCJS course from its mandatory refund rules. Each component is assessed against its own instruction start and approved session schedule. Starting one course does not make an unstarted course nonrefundable.

For a package refund, Tribune provides an itemized calculation identifying the amount paid allocated to each course and the applicable refund percentage. Discounts are accounted for without double-charging, inventing nonrefundable fees, or reducing mandatory refunds. Separately purchased services are itemized and remain subject to applicable law and the terms disclosed for those services.

Contact the office before paying for a replacement class so existing payments and refund entitlements can be reconciled. A rescheduling request does not waive DCJS refund rights.

3. Registration & Rescheduling

Verify your course, delivery format, dates, location, and fees. Contact the office promptly to correct an error, cancel, or request a different date. Changes depend on school confirmation, availability, and applicable course requirements.

For non-DCJS courses, changing a date does not by itself restart the original 14-day refund window. For security guard training, section 6 controls. No change request requires surrender of a mandatory refund.

4. Online Courses

4.1 Live Instructor-Led Training

Live virtual classes require attendance and identity verification. Use your legal name, participate from an appropriate environment, and follow camera, audio, and conduct requirements. Unauthorized recording or sharing of course materials is prohibited. Payment, a login link, or an enrollment signature alone is not evidence of attendance or completion.

4.2 Self-Paced Courses

Self-paced courses follow the access period and assessment requirements stated for that course at purchase. Those terms do not apply to a live DCJS course. Issuing login credentials or providing administrative materials does not override a DCJS-required refund.

4.3 Conduct

Cheating, disruptive behavior, or sharing accounts may result in removal under applicable course rules. Refunds remain governed by the applicable policy and mandatory law; removal does not automatically override DCJS requirements.

5. Emergencies and School Changes

Contact the office promptly about emergencies. Supporting information may be requested when considering an accommodation. Changes to schedules, locations, or delivery formats must comply with course approvals. If Tribune cancels or cannot provide the purchased course, all fees paid for that course are refunded unless the student chooses an offered alternative. Mandatory refund rights remain available.

6. DCJS Course Refunds

For security guard training, the mandatory refund requirements of 9 NYCRR 6028.7 apply to each course, whether purchased separately or in a package. They take priority over general cancellation, online-access, administrative-processing, and rescheduling terms.

• Before instruction begins: 100% refund of the course fees.
• One-session 8-Hour Pre-Assignment or 8-Hour Annual In-Service: no ordinary withdrawal refund after instruction begins, subject to any refund otherwise required by law or described below.
• Approved two-session courses: 50% refund after the first session begins but before instruction begins for the second session; no ordinary withdrawal refund after the second session begins. This includes a two-day OJT course conducted in two eight-hour sessions and an approved eight-hour course conducted in two four-hour sessions.
• Approved four-session courses: 75%, 50%, and 25% refunds before instruction begins for the second, third, and fourth sessions, respectively. Other approved session arrangements are refunded proportionately as required by DCJS.

No nonrefundable registration fee, cancellation fee, or deposit is assessed for security guard training. Tribune does not deduct its card-processing costs from a DCJS-required refund. Opening an account, sending forms, providing login details, or processing paperwork does not by itself mean instruction has begun.

If undisclosed defects in the school's business practices prevent a student from attending or successfully completing paid training, all affected course fees will be refunded as required by 9 NYCRR 6028.7(c). If Tribune cancels a course, all fees paid for that cancelled course are refunded.

Sources: 9 NYCRR 6028.7 and DCJS training school guidance.

7. Contact & Refund Requests

To request a refund or ask a question, include your full name, course title, and enrollment date. Contact us at:

8. Billing Concerns & Disputed Charges

Contact info@tribunest.com or (718) 790-2664 with your name, course, enrollment or receipt number, and concern. We review requests and explain decisions and refund calculations. This process does not limit lawful bank-dispute rights or applicable time limits.

Tribune may provide accurate receipts, signed agreements, communications, and verified service records in a dispute response. Enrollment, payment, signatures, attendance, and completion are distinct facts. Records are investigated and corrected when evidence supports correction; they are not automatically conclusive.

Security guard completion certificates are issued in accordance with DCJS requirements and are not withheld, suspended, or revoked solely because of a payment dispute. This policy does not waive consumer rights or treat every dispute as fraudulent.

9. Attendance & Completion

Attend every required session, sign the daily attendance record, and complete the assessments required for your course. Missing required instruction can leave a course incomplete. Contact the office for an approved make-up arrangement, subject to availability and regulatory requirements.

Any lawful make-up or repeat-course cost is explained before a new charge is accepted. It does not cancel an existing refund right. A missed package component does not automatically require payment of the full standalone price again.

Attendance sheets, instructor records, assessment results, and regulatory records support verification. A system status or enrollment signature alone is not conclusive proof of attendance. Report discrepancies for investigation.

Security guard courses require full attendance and applicable examinations. Completion does not guarantee employment or state registration. Tribune Security Training Inc. handles security guard certificates and compliance; Tribune Training Academy handles operations and payments. Certificates are issued as required by DCJS once course requirements are met.