YOUR TRIBUNE CONNECTION
Student Support
Your training. Your next step. We’re here to help.
Get help with registration, schedules, payments, course access, or certificates—all from one place.
YOUR TRIBUNE ACCOUNT
Student access
Open your student portal for classes, training records, and certificates. Continue self-paced lessons in the Online Academy.
LET’S FIND THE RIGHT HELP
What can we help you with?
Choose a topic below to reach the right support for your next step.
01 / REGISTRATION
Registration & scheduling
Need help signing up, changing your class date, or finding your confirmation email? Our team can help.
02 / YOUR COURSE
Course content support
Questions about course material, exam preparation, or study resources? Start with your instructor or email our team.
03 / PAYMENTS
Refunds & payment
Ask about a refund, your financing status, or a missing payment receipt.
04 / ACCOUNT ACCESS
Technical or access issues
Can’t access your student portal, course files, or certificates? Call our team or visit us for help.
05 / SHARE A CONCERN
Complaints & escalations
Concerns about an instructor, facilities, or service? Email our team or ask to speak with a manager on-site.
If your concern remains unresolved, use the email subject “URGENT ESCALATION” so senior staff can follow up.
TALK TO OUR TEAM
Support hours
Monday–Saturday · 9:00 AM–6:00 PM
For email inquiries, expect a response within 24 hours on business days. For urgent matters, call during business hours. If the lines are busy, leave a voicemail and we’ll return your call as soon as possible.
VISIT THE ACADEMY
Support, in person
Tribune Training Academy
40-38 75th Street
Elmhurst, NY 11373
Walk-ins are welcome. Bring your student ID or enrollment confirmation for faster service.