Cancellation & Refund Policy

If Tribune Training Academy cancels a course, students will receive a full refund of all course fees paid.

1. More than 14 days before course: Full refund minus $50 administrative fee.
2. Within 14 days of the course start date: Non-refundable.
3. No-shows or once course has started: Non-refundable.

No refunds will be issued once the student’s application, course account, or enrollment paperwork has been initiated—regardless of class attendance.

Packaged programs (e.g., Pre-Assignment + OJT + Annual) are considered bundled purchases. DCJS refund rules for individual courses do not apply.

1. Requests must be made at least 14 calendar days prior to the scheduled start date.
2. No refunds will be issued once paperwork or student accounts have been processed.

1. Rescheduling does not reset refund eligibility.
2. No refund will be granted after a course is rescheduled.
3. Rescheduling fees may be refunded if requested 14+ days before the rescheduled date.

No refunds will be issued once the first session of a bundled program has started.

1. Free rescheduling if requested 14+ days before the class date.
2. $25 rescheduling fee if requested within 14 days of the class date.

Online course fees are non-refundable once materials have been accessed, downloaded, or activated.

Refund or rescheduling requests due to emergencies may be reviewed case-by-case. Supporting documentation is required.

Effective Date: October 1, 2017

1. 0% retained if withdrawn before instruction begins
2. 50% retained after the first 4-hour session, before the second
3. 100% retained once the second session begins

1. 0% retained if withdrawn before instruction begins
2. 50% retained after the first 8-hour session
3. 100% retained once the second session begins

1. 0% retained if withdrawn before instruction begins
2. 50% retained after the first 4-hour session
3. 100% retained once the second session begins

Note: DCJS rules apply only to individually purchased courses—not bundled programs.

To request a refund or reschedule, include your full name, course title, and enrollment date. Contact us at:

Students are strongly encouraged to contact Tribune Training Academy directly to resolve any billing, service, or refund concerns prior to initiating a dispute with their bank or credit card provider. Most issues can be resolved quickly through direct communication, and doing so helps avoid unnecessary administrative processing and delays.

If a student files a payment dispute or chargeback after receiving course access, certification, attendance, fingerprint documentation, registration assistance, or any verifiable service from Tribune Training Academy, the action may be considered improper and subject to formal dispute response procedures.

In such cases, Tribune Training Academy reserves the right to:

1. Submit documentation to the payment processor or financial institution demonstrating service delivery, enrollment records, attendance, certificates issued, or correspondence;
2. Suspend or revoke issued certificates or credentials pending resolution of the disputed amount;
3. Restrict or deny future enrollment or course access by the individual involved;
4. Recover disputed funds, fees, and costs associated with the chargeback through legal means or third-party collections if applicable and allowed by law.

Fraudulent or meritless chargebacks filed after receipt of services may constitute a breach of contract or a misrepresentation of facts, and may be subject to further action under applicable state and federal laws.