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Tribune Training Academy
REFUND POLICY
Cancellation and Refunds
- If Tribune Training Academy cancels a course, students will receive a full refund of the course fees.
Student-Initiated Cancellation
- Cancellations made more than 14 days before the course start date will receive a full refund minus a $50 administrative fee.
- Cancellations made within 14 days of the course start date are non-refundable.
- No refunds will be issued for no-shows or once the course has started.
Rescheduling
- Students may reschedule their course without penalty if the request is made more than 14 days before the course start date.
- Rescheduling requests made within 14 days of the course start date will incur a $25 rescheduling fee.
Online Courses
- Online course fees are non-refundable once the course materials have been accessed or downloaded.
Special Circumstances
- In cases of emergency or special circumstances, refund requests will be considered on a case-by-case basis. Documentation may be required.
Refund Process
- To request a refund, students must contact Tribune Training Academy via email or phone with their enrollment details.
- Approved refunds will be processed within 14 business days.
For DCJS courses, please refer to the specific refund policy provided by the Department of Criminal Justice Services.
dcjs rEFUND pOLICY
8-Hour Pre-Assignment
The eight hour pre-assignment training course. An approved security guard training school may retain no more than zero percent of the course fees if a student withdraws from the course before instruction begins or one hundred percent of the course fees if the termination occurs after instruction begins. In the event that such training course cannot be conducted within one eight hour session and the course is conducted in two four hour sessions within a seven day period, an approved security guard training school may retain no more than zero percent of the course fees if the student withdraws from the course before instruction begins; or fifty percent of the course fees if the termination occurs after the commencement of the first four hour session, but before instruction begins for the second four hour session; or one hundred percent of the course fees if the termination occurs after instruction begins for the second four hour session.
16-Hour On-The-Job Training
The on-the-job training course. An approved security guard training school may retain no more than zero percent of the course fees if the student withdraws from the course before instruction begins or one hundred percent of the course fees if the termination occurs after instruction begins. In the event that the such training course is conducted in two eight hour sessions, an approved security guard training school may retain no more than zero percent of the course fees if the student withdraws from the course before instruction begins; or fifty percent of the course fees if the termination occurs after the commencement of the first eight hour session, but before instruction begins for the second eight hour session; or one hundred percent of the course fees if the termination occurs after instruction begins for the second eight hour session.
8-Hour In-Service Annual
The eight hour annual in-service training course. An approved security guard training school may retain no more than zero percent of the course fees if a student withdraws from the course before instruction begins or one hundred percent of the course fees if the termination occurs after instruction begins. In the event that such training course cannot be conducted within one eight hour session and the course is conducted in two four hour sessions within a seven day period, an approved security guard training school may retain no more than zero percent of the course fees if the student withdraws from the course before instruction begins; or fifty percent of the course fees if the termination occurs after the commencement of the first four hour session, but before instruction begins for the second four hour session; or one hundred percent of the course fees if the termination occurs after instruction begins for the second four hour session.
For further inquiries or to request a refund, please contact our customer service team at:
Tribune Training Academy
40-75 75th Street,
Queens, New York 11373
Email Address:
[email protected]
Telephone number:
(718) 790-2664
Effective as of October 01, 2017
